FAQ & SUPPORT

What is your return policy? 

Every piece contains detailed measurement information, please ensure to refer to that while ordering in case of doubt. You can contact us if you need more references on how a certain piece fits. At the moment we cannot accept returns.

If you are not satisfied with your purchase, contact us and we will do our best to assist you <3

I want a piece in a color that is not available or some other modification.

Some customizations are possible, you can contact us directly and detail what your idea is. We will let you know what we can do about it <3

How often will new items appear on the site? 

We strive to bring new pieces at a regular yet sustainable pace. For the currently foreseeable future, that may mean a new item every second month, approximately.

I am a visual artist and think our visions are compatible, can we work together? 

Please contact us at shop@liminal-veil.com, send us your work, and we’ll gladly exchange references and have a more in depth conversation.

Who makes your designs?

We commission artists of our choice to prepare designs based on our common references and interests. All the layouts for our wearables are taken care of by the team behind Liminal Romance, with the artists having the final greenlight on the end result. We do not use any AI or other image generation processes.

I want to know more about the artists involved.

Each of the pieces contains a bio and additional works by the artists who worked on the piece. Please ensure to check out them out and follow them on social media if they resonate with you.

All the artists featured in our launch collection are wonderful people who work across multiple formats. We wholeheartedly endorse them and recommend for you to commission their art!

I have other questions for you.

Please contact us through the "Contact" section or send an email to shop [@] liminal-veil [.] com (please remove brackets and spaces). We strive to get back to our messages within 1-3 business days.

What is the rationale behind your prices?

Most of the artists featured have a personal connection with us. We want to ensure they are compensated fairly for their work and given visible credit. Additional costs include quality textiles, printing processes, and promotion costs so we can keep our shop running and bringing you new and exciting pieces.

CONTACT